Shipping & Returns Policy

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Shipping

At Casa Ibicenca, we carefully prepare every order to ensure it reaches you in perfect condition.

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Order Processing

• Orders are processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a confirmation email with a tracking number.

Delivery Times

Estimated delivery times are as follows:

• France: 2–4 business days

• Europe: 3–7 business days

• International: 5–10 business days

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak periods.

Shipping Costs

Shipping fees are calculated at checkout based on your destination and the selected shipping method.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's authorities. These charges are the responsibility of the customer.

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Returns & Exchanges

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

You may return your item(s) within 14 days of receiving your order.

To be eligible for a return, items must:

• Be unworn, unused, and unwashed.

• Have all original tags attached.

• Be returned in their original packaging.

• Be free from any signs of wear, damage, stains, or odors.

Casa Ibicenca reserves the right to refuse returns that do not meet these conditions.

How to Return an Item

To request a return, please contact our customer support team with your order number. We will provide you with the return instructions.

Return Shipping Costs

Unless the item received is defective or incorrect, return shipping costs are the responsibility of the customer.

Refunds

Once your return has been received and inspected, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you wish to exchange an item for a different size, please contact us as soon as possible. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery, including photos of the product and packaging. We will resolve the issue as quickly as possible.

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Contact Us

If you have any questions regarding shipping or returns, please don't hesitate to contact our customer support team. We're always happy to assist you.